Shipping Policy
SHOPPING ONLINE
We don’t have a physical store, all orders are placed online through our website. We try as much as apossible to help you make a good decision by depecting the product as clear as possible.
Photos of models, close ups, descriptions, customer photos and reviews will all help you find the iteam of choice.
Note though that there are limitations to photography as lighting differences can alter slightly the colors of a iteam. Moreover, the colors would look differently from a device screen to another and light adjustments on each device to another.
With all those limitations , we still try our best to make the colors look as close as techincally it is possible to the colors in real life.
ORDER PROCESSING
We process your order as soon as it’s placed, and we send it out as soon as possible. Orders placed on working days before 4:00pm are sent out same day to courier, oders placed after 4:00pm are sent out the next working day. Courier then takes 3-8 working days to deliver. Our working hours/days are Saturday-Thursday 9-5pm. That said, during peak times such as new product launches, restocks, seasonal or religious holidays, delivery may be delayed.
If your order is still processing, that means it’s being packed and ready. Once it’s completed that means it left our office. Any changes can be made to the order while it’s still processing. We can not make any changes, or cancel your order, once it had left our office and is marked completed on the system.
SHIPPING WITHIN EGYPT
Delivery takes 3-8 working days, although frequently courier exceeds expectations and delivers faster than that, but that’s not guaranteed
SHIPPING INTERNATIONALLY
We offer trackable flat-rate international shipping via Aramex, which takes between 14-21 working days according to location.
International orders may be subject to customs duties, which are determined by the destination country’s government. ALYAA DESIGNS is not responsible for customs charges or delays incurred on international orders.